Troubleshooting Guide

Problem: Logged-in users see sign-in prompts for Tableau Cloud

Logged-in users experience repeated sign-in prompts and encounter difficulties in viewing specific sections of the Publisher Portal accurately.

Potential Cause:

The browser blocks the cookies required by the Publisher Portal.

Solution:

Steps for Safari users

1. Click the Safari menu in the top-left corner of your screen and select Preferences.

2. In the Preferences window, click on the Privacy tab.

3. Ensure that the following options are unchecked: - Prevent cross-site tracking - Block all cookies

Steps for other browser users

For other popular web browsers where cookies are not blocked by default, user intervention is required to block cookies. If you are encountering issues, follow these general steps to allow setting cookies:

1. Open your browser of choice (e.g., Chrome, Firefox, Edge).

2. Navigate to the browser's settings. This can typically be found in a menu labeled "Settings," "Options," or "Preferences."

3. In the Privacy and security section, navigate to Third-party cookies section.

4. Choose allow or accept cookies from websites.